Wider Consumer Interests Working Group

About

This working group looks at consumers interests in relation to food, beyond our food safety and regulatory remit. This includes themes such as health and nutrition, food affordability and food insecurity, and environmental sustainability. The group informs the identification of topics and appropriate methodologies to help the FSA build its evidence base on this topic.

In September 2022, FSA Social Science leads requested ad-hoc support from the WCI Working Group to carry out an external review of the Consumer Insights Tracker which has been running since April 2020. Professor Spencer Henson led the review, which included a variety of internal and external stakeholder interviews. The review is now complete and makes recommendations, which have, and will continue to, inform the CIT as an established product.

Members

• Spencer Henson (Chair)
• Julie Hill
• Julie Barnett
• George Gaskell
• Seda Erdem
• Hannah Lambie-Mumford
• Fiona Gillison
• Naomi Maynard
• Charlotte Hardman

Terms of Reference

Wider Consumer Interest Working Group - Terms of Reference

Papers

ACSS: Working Group Proposition Paper Wider Consumer Interests

The group last updated the wider committee  at the 11^th ACSS plenary meeting.  Please see Paper 11.4 of the 11th Open ACSS meeting

Outputs

In July 2022, the FSA’s Consumer Insights Tracker was presented to the Wider Consumer Interests (WCI) Working Group of the FSA’s Advisory Committee for Social Science (ACSS).  The WCI Working Group was asked to undertake a review of the Consumer Insights Tracker, with the following objectives:

• To determine whether the Consumer Insights Tracker should become a permanent FSA project, by assessing whether it is needed by internal and external stakeholders.

• To review the Consumer Insights Tracker as a product (including the purpose, aims, scope, content, outputs, and methodology) and report actionable recommendations to the FSA and ACSS.
• To review and comment on the Invitation to Tender (ITT) for the supplier contract (should it be recommended that it becomes a permanent project).
• To advise on the extent to which questions within the Consumer Insights Tracker and the FSA’s flagship Food and You 2 (F&Y2) survey should be aligned, and to advise on the best ways to communicate the differences between these research projects with FSA stakeholders.

Subsequently, Dr. Spencer Henson, the Chair of the WCI Working Group, substantively undertook this review over the period October 2022 to March 2023. Please note that all information on the methodology and project management of the Consumer Insights Tracker was correct at the time of writing, but that certain aspects of the project may now have changed.

The review process commenced with a review of documentation provided by the FSA.  The review included documents describing the Consumer Insights Tracker, focus of the review and planned action plan for the continuation of the Tracker.  Also, copies of past surveys implemented using the Consumer Insights Tracker and examples of reports on analysis of the Tracker data.

A series of in-depth interviews was undertaken through virtual meetings.  These interviews followed a standard written script (Appendix 1).  A total of 22 individuals were interviewed, including 17 within the FSA (including individuals with responsibility for strategy, communications and policy, and other members of the Social Science Team) and three five other government departments (OGDs).  The interviews included individuals that are directly involved in the day-to-day implementation of the Consumer Insights Tracker, communication of the findings of the Tracker, and primary users of the data.

This report presents the findings and recommendations from the review which were presented to the FSA in March 2023 ahead of the project being re-tendered in April 2023.

To view/print the report in its entirety, please press the view/print guide button.

Review of the FSA’s Consumer Insights Tracker